One of the most frequent challenges we hear from our field team and customers is this: “How do we identify the right use cases for agents?” It’s a fair question, and it’s one that has taken center stage as businesses seek to harness the potential of AI. To me and my...
The RICE scoring method is a prioritization framework designed to help product managers decide which features or projects to work on. RICE stands for Reach, Impact, Confidence, and Effort. By evaluating each feature or project based on these four criteria, product...
At this point, we’ve discovered a few problems, formed our trios, come up with our hypotheses, and recently interviewed a bunch of customers (or potential customers). Now we understand some of these customers, what their pain points are, and have possibly started to...
So now that we have our product trios and our hypotheses we can interview some current customers or potential customers. In this article, I’ll give you all of the tactics I use in a customer interview. If you’ve never interviewed a customer before or if the company...
When we talk about the “Product Trio” what we’re really talking about is risk, de-risking that is. I’ve seen many companies with a variation of either the product manager and product designer, the product manager and engineer, or in very few cases (luckily) the...
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